Last updated 30 September 2026
These terms apply to every booking made with Field Trip, whether through Build Your Trip, an enquiry, WhatsApp or a written quote. Please read them before you pay. Nothing in these terms takes away your rights under the Consumer Protection Act 68 of 2008.
1. Who you are booking with
FIELDTRIP (Pty) Ltd, registration number 2026/206336/07, trading as Field Trip Sports Travel ("Field Trip", "we"). Office: 38 Bath Avenue, Rosebank, Johannesburg, Gauteng, 2196. Registered office: 6 Winchester Street, Westdene, Johannesburg, Gauteng, 2029. Email info@field-trip.co.za, phone and WhatsApp +27 82 707 7899. We are not registered for VAT.
Independent operator. Field Trip is not affiliated with, endorsed by, or an official agent of any tournament, league, club, union or governing body. Where a package includes a match ticket, Field Trip is an independent reseller, not the primary ticket provider for the event, and ticket prices may be above face value. We source tickets and hospitality through licensed trade suppliers and debenture holders.
2. Quotes and prices
- All prices are in South African Rand, per person, based on two people sharing unless marked single.
- Where a price depends on a foreign currency, your quote shows the exchange rate used and the date it is held until. After that date we may re-quote if the rate has moved materially. Once you have paid, the Rand price of what you paid for does not change.
- A quote is not a booking. Availability is only confirmed when we issue your booking confirmation.
3. Booking and payment
- Match tickets are paid in full at booking, because suppliers release tickets on payment.
- Hotels take a 30% deposit at booking. The hotel balance is invoiced on confirmation and is due six weeks before departure.
- Your booking is confirmed when we have received your payment and sent you a written confirmation showing the event, ticket category, hotel, dates and traveller names.
- Card payments are processed by Yoco. Card details never pass through the Field Trip website. EFT payments must use the reference on your invoice.
- If a hotel balance is not paid by the due date we may cancel the hotel booking, and the hotel cancellation rules in section 5 apply.
4. Tickets
- We show you the ticket category, and whether that category seats your group together, before you pay. We supply a valid ticket for the event you booked, in the category you booked or better.
- Organisers release tickets close to the event to stop touting. Tickets are normally sent about 1 to 3 days before the event, as an e-ticket, a transfer into the organiser's app, or collection in person. The event page and your confirmation say which.
- Tickets are issued in traveller names. Names on your booking must match passports or ID. Name changes are usually possible up to two weeks before the event, subject to the organiser's rules.
- Once issued, tickets cannot be changed, cancelled or refunded, except as set out in section 7.
- You must follow the organiser's and venue's ground rules. If you are refused entry or removed for breaking them, no refund is due.
5. Hotels
- Hotels are room-only unless your confirmation says otherwise.
- Each hotel has its own free-cancellation deadline, which we print on your quote and confirmation. Cancel before it and the hotel portion is refunded. Cancel after it and the hotel's cancellation charges apply, which may be the full stay.
- City and tourist taxes charged by the hotel on arrival are payable by you.
6. What is not included
Unless your confirmation lists them: flights, travel insurance, visas, meals, city or tourist taxes, airport transfers and match-day transfers. We quote these separately on request.
7. If an event moves or is cancelled
- Dates and kick-off times are set by the organiser and are subject to broadcast confirmation.
- If an event is postponed, your tickets remain valid for the new date and we rework your hotel and transfers with you. Any hotel cost difference follows the hotel's rules.
- If an event is cancelled with no new date, the ticket portion is refunded or credited towards another event, as the organiser and our supplier allow. The hotel portion follows the hotel's cancellation rules.
- If we cannot supply the ticket category you booked, we will supply the same or a better category at no extra cost. If we cannot do that either, you get a full refund of what you paid for that ticket.
8. If you cancel
Tell us in writing at info@field-trip.co.za. Ticket payments are non-refundable once tickets are purchased from the supplier. Hotel refunds follow section 5. Any other refund depends on the terms of the supplier concerned, and is paid to the account or card you paid from once we receive it from that supplier.
9. Passports, visas and insurance
You are responsible for valid passports, visas and health requirements for every traveller. We strongly recommend travel insurance that covers cancellation, medical costs and missed events. We can point you to the visa rules for each destination, but the final decision rests with the issuing authority.
10. Our responsibility
We are responsible for arranging what your confirmation lists. We are not responsible for loss caused by organisers, venues, airlines, hotels or other third parties we do not control, by events outside anyone's reasonable control (such as weather, strikes, government action or security incidents), or by information you gave us that was wrong. Nothing in these terms limits any liability that cannot be limited under South African law.
11. Complaints
If something has gone wrong, email info@field-trip.co.za with your booking reference and what happened. We acknowledge within 3 working days and give a full response within 15 working days. If you are not satisfied, you can refer the matter to the Consumer Goods and Services Ombud or the National Consumer Commission.
12. Your information
How we use and protect your personal information is set out in our privacy policy.
13. Law
These terms are governed by the law of South Africa. We may update them from time to time. The version on this page when you book is the one that applies to your booking.