Questions
& Answers

No. Field Trip is an independent South African sports travel operator. We are not affiliated with, endorsed by, or an official agent of any tournament, league, club, union or governing body. We source match tickets and hospitality through licensed trade suppliers and debenture holders, and we show you the ticket category and the delivery method before you pay.

Your match ticket in the category you choose, three nights' hotel accommodation on a room-only basis, and booking and ticket fulfilment by Field Trip. Flights, travel insurance, meals, visas, city tourist taxes, airport transfers and match-day stadium transfers are not included — we quote them separately on request.

Yes. Every price on the site is per person in South African Rand, based on two people sharing unless it is marked single. Quotes are held against a published exchange rate until the date shown on your quote, and may be re-quoted if rates move materially before you pay.

A 30% deposit secures your package and the balance is due six weeks before departure. Match tickets are bought immediately and are non-refundable once issued. Hotel rooms can be cancelled free of charge until the hotel's own deadline, which we print on your quote.

In most categories yes. Where a category cannot guarantee it, the Build Your Trip page says so on that category before you select it, and we repeat it on your quote.

Tickets are sent about 1 to 3 days before the event, by email, together with your hotel voucher if you have booked a stay. Depending on the event they come as an e-ticket, a transfer into the organiser's own app, or collection in person, and we send clear instructions either way. A few events release earlier, and the event page says so. Organisers release tickets close to the event to stop touting, which is why they don't arrive when you book. Tickets are issued in traveller names, so the names on your booking must match passports. Name changes are usually possible up to two weeks before the event.

Yes. Every ticket we sell is a valid ticket for the event you booked, in the category you booked or better. Seats are together unless the category says otherwise. If an event is postponed, your tickets stay valid for the new date and we move your hotel booking to match. If an event is cancelled with no new date, the ticket portion is refunded or credited towards another event, as the organiser and our supplier allow. Once issued, tickets can't be changed, cancelled or refunded.

Yes, quoted separately on request so you can compare them, from Johannesburg or Cape Town. We can also link several fixtures into a single itinerary.

Yes. Groups, suites and branded hospitality for South African companies, from a table of eight to a forty-person weekend. Use the enquiry form and choose the 20+ / corporate group size, or WhatsApp us and we will build it by hand.

For the England tour we sell hotel packages: a 3, 4 or 5 star hotel close to each ground, a Field Trip contact on call, and match-day transfers and access advice on request. Tell us where you want to sit and we will advise the best route in.

Hotels chosen and held for proximity to the ground rather than price alone, a single point of contact for the whole tour, match-day logistics, and the ability to link several matches into one itinerary. For groups and corporate bookings we handle the rooming list, transfers and billing as one account.

Kick-off times are subject to broadcast confirmation. If a date moves, your ticket stays valid for the rescheduled match and we rework hotels and transfers with you. If a match is cancelled, ticket refunds follow the organiser's policy and hotel refunds follow the hotel's.

We use your name, email, phone and trip details only to quote, book and look after your trip, and to tell you about events you've asked about. We share them only with the suppliers needed for your booking (the hotel, and the ticket supplier where tickets are included), and we never sell them. Our website uses analytics and advertising cookies (Google and Meta) only if you click Accept on the cookie banner; you can change that any time with the Cookie settings link at the bottom of every page. We keep booking records for as long as the law requires for tax and accounting, and delete enquiry details that didn't become a booking after two years. To see, correct or delete what we hold about you, email info@field-trip.co.za. FIELDTRIP (Pty) Ltd is the responsible party under POPIA.